Terms & Conditions

1. INTRODUCTION AND ACCEPTANCE

Welcome to the official website of XLRater Consulting Private Limited ("we," "us," "our," or "Company"). These Terms and Conditions ("Terms") govern your use of our website located at www.xlplusplus.com ("Website") and all related services, features, and content provided through the Website.

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of this Website immediately.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and XLRater Consulting Private Limited.

We appreciate the trust bestowed upon us. We follow ethical standards in gathering, using, and safeguarding any information you provide. In India, the Digital Personal Data Protection Act, 2023 (no. 22 of 2023) (hereinafter referred to as the "DPDP Act") provides for the processing of digital personal data in a manner that recognises both the right of individuals to protect their personal data and the need to process such personal data for lawful purposes and for matters connected therewith or incidental thereto. Words or expressions occurring hereinafter and not defined herein but defined in the DPDP Act shall bear the same meaning as in the DPDP Act.

The term "site" mentioned herein includes the website domain address https://www.xlplusplus.com, any sub-domains thereto, the Uniform Resource Locators (URLs) associated thereto, mobile applications and other domain name addresses owned by or associated to us, and further includes, all associated website domain address, sub-domain address, URLs or mobile applications through which you got routed to or got promoted to the domain address https://www.xlplusplus.com or to any other URLs associated with the domain address https://www.xlplusplus.com and furthermore includes the systems, servers, and networks used to make the site available.

You are deemed to accept all the terms when you view the website or any pages therein or create an account with us or use the information on this site in any form.

These terms may be modified from time to time at our sole discretion. It is your responsibility to review these terms as may be amended from time to time. If you continue to use the site or avail any product or services after changes are made to the terms and revised terms are published on our site, then you thereby are deemed to have provided your consent to the changed terms. For this reason, we encourage you to review these terms each time you access and use the site. We reserve the right to terminate access to all or certain areas or features of the site at any time for any reason, with or without notice.

Please read these terms carefully as they contain important information regarding your legal rights, remedies and obligations with respect to your use of the Websites or availing products or services, including but not limited to various limitations and exclusions, and indemnities.

ELIGIBILITY

By accessing, previewing or using the site or availing of any products or services from the site in any manner, you represent and warrant that you have sufficient legal capacity to accept the terms and enter into this agreement or, if you lack such capacity for any reason (for instance, if you are a child), that you have obtained parental or lawful guardian consent to do so and they have accepted the terms on your behalf on the site.

Notwithstanding anything contained hereinbefore, if you are a resident or a citizen of the United States of America and your age is below 13 (thirteen) years then you should not avail any products or services from the site and should not use or access the site.

Any payment made on our site pertaining to a user who is a child or a person with disability shall be deemed to be a verifiable consent of the parent of such child or the lawful guardian.

These terms constitute a legal binding agreement between you and us. You represent and warrant that you have read, you understand, and agree to abide by these terms and that you understand the data collection and use practices set forth hereinafter.

By accessing or using the site and availing the products or services available via the site, you signify that you have read, understood and agreed to be bound by these terms in all respects. If you are not willing to be bound by each and every term, or if any representation made herein by you is not true or you have not met the conditions or eligibility, you may not use, and must cease using, the site.

As some of our products and services may be documents, software or applications that are downloaded to your computer, phone, tablet, or other device, you agree that we may automatically update these documents, softwares or applications, and that these terms will apply to such updates.

We welcome your feedback, opinions, advice, suggestions, ideas and comments regarding the products and services (hereinafter referred to as "Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, we do not waive any rights to use similar or related Feedback previously known to us, developed by our co-founders, employees, directors, contractors, or obtained from other sources.

2. COMPANY INFORMATION

XLRater Consulting Private Limited

Corporate Identification Number: U62090MH2024PTC431323
Registered Office: F-208, Splendor Complex, Near Majas Depot, JVLR, Jogeshwari East, Jogeshwari East, Mumbai- 400060, Mumbai, Maharashtra, India
Email: admin@xlplusplus.com

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Website Content Ownership

All content on this Website, including but not limited to:

• -    Text, graphics, logos, images, photographs, videos, and audio clips
• -    Software, source code, and underlying technology
• -    Design, layout, and visual elements
• -    XL++ product name, logo, and related trademarks
• -    Documentation, user guides, and technical materials
• -    Marketing materials and promotional content

Is the exclusive property of XLRater Consulting Private Limited or its content suppliers and is protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

3.2 Trademark Rights

"XL++," "XLRater," "XLRater Consulting,", "XLPlusPlus", and all related logos, product names, and service names are trademarks, service marks, or registered trademarks of XLRater Consulting Private Limited in India and other jurisdictions. All other trademarks, service marks, and trade names mentioned on this Website are the property of their respective owners.

3.3 Protection of Rights

Any unauthorized use, reproduction, distribution, or modification of our intellectual property is strictly prohibited and may result in legal action. We actively monitor and protect our intellectual property rights.

4. WEBSITE USE LICENSE

4.1 Limited License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use this Website for personal, non-commercial purposes only. This license does not include any resale or commercial use of the Website or its contents.

4.2 Permitted Uses

You may:

• -    Browse and view Website content for informational purposes
• -    Download and print single copies of content for personal use
• -    Share links to our Website content through social media
• -    Contact us through provided communication channels

4.3 Prohibited Uses

You may NOT:

• -    Copy, reproduce, distribute, republish, or create derivative works from Website content
• -    Use automated systems (robots, spiders, scrapers) to access the Website
• -    Attempt to gain unauthorized access to our systems or networks
• -    Upload or transmit viruses, malware, or other harmful code
• -    Use the Website for any unlawful or fraudulent purpose
• -    Impersonate our company or employees
• -    Interfere with or disrupt the Website's functionality
• -    Remove, alter, or obscure any copyright or proprietary notices
• -    Frame or mirror any part of the Website without written permission
• -    Reverse engineer any aspect of the Website or its underlying technology

5. USER CONDUCT AND RESPONSIBILITIES

5.1 Acceptable Behavior

Users must:

• -    Comply with all applicable laws and regulations
• -    Respect intellectual property rights
• -    Provide accurate information when requested
• -    Use the Website responsibly and ethically
• -    Respect the privacy and rights of others

5.2 Prohibited Conduct

Users must NOT:

• -    Engage in any unlawful, harmful, or offensive activities
• -    Post or transmit inappropriate, defamatory, or infringing content
• -    Attempt to breach our security measures
• -    Use the Website to distribute spam or unsolicited communications
• -    Collect personal information about other users
• -    Engage in activities that could damage our reputation or business

5.3 Consequences of Violation

We reserve the right to:

• -    Immediately terminate your access to the Website
• -    Take legal action for any violations
• -    Cooperate with law enforcement authorities
• -    Pursue damages and other remedies available at law

6. PRIVACY POLICY

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this Website, you consent to our collection and use of your information as described in our Privacy Policy.

The Privacy Policy can be found at Privacy Policy and covers:

• -    Types of information we collect
• -    How we use and protect your information
• -    Cookies and tracking technologies
• -    Third-party services and integrations
• -    Your rights regarding your personal data
• -    How to contact us about privacy concerns

7. DISCLAIMERS OF WARRANTIES

7.1 "AS IS" BASIS

THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THIS WEBSITE ARE PROVIDED BY XLRATER CONSULTING ON AN "AS IS" AND "AS AVAILABLE" BASIS.

7.2 NO WARRANTIES

XLRATER CONSULTING MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• -    Merchantability or fitness for a particular purpose
• -    Non-infringement of third-party rights
• -    Accuracy, completeness, or reliability of content
• -    Uninterrupted or error-free operation
• -    Security or virus-free content
• -    Correction of defects or errors

7.3 INFORMATION ACCURACY

While we strive to provide accurate and up-to-date information, we do not warrant that:

• -    Website content is current, complete, or accurate
• -    Product information is free from errors or omissions
• -    Technical specifications are guaranteed
• -    Pricing information is current or accurate

7.4 THIRD-PARTY CONTENT

We are not responsible for the accuracy, completeness, or reliability of any third-party content, links, or references on our Website.

8. LIMITATION OF LIABILITY

8.1 EXCLUSION OF DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XLRATER CONSULTING SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• -    Loss of profits, data, or use
• -    Business interruption
• -    Personal injury or property damage
• -    Lost opportunities or revenue
• -    Cost of substitute services
• -    Security breaches or data loss

8.2 LIABILITY CAP

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THIS WEBSITE SHALL NOT EXCEED INR 1,00,000 (ONE LAKH RUPEES).

8.3 BASIS OF BARGAIN

These limitations reflect the allocation of risk between the parties and are a fundamental element of the basis of the bargain between you and XLRater Consulting.

8.4 APPLICABLE LAW

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

9. LINKS TO THIRD-PARTY WEBSITES

9.1 Third-Party Links

Our Website may contain links to third-party websites, services, or resources ("Third-Party Sites"). These links are provided solely for your convenience and information.

9.2 No Endorsement

The inclusion of any link does not imply endorsement, approval, or control by XLRater Consulting of the Third-Party Site or its content, products, services, or practices.

9.3 No Responsibility

We are not responsible for:

• -    The content, accuracy, or practices of Third-Party Sites
• -    Privacy policies or terms of use of Third-Party Sites
• -    Any damages or losses caused by Third-Party Sites
• -    The availability or accessibility of Third-Party Sites

9.4 Your Risk

You access and use Third-Party Sites entirely at your own risk and subject to the terms and conditions of those sites.

10. PRODUCT INFORMATION AND AVAILABILITY

10.1 Product Descriptions

We attempt to provide accurate product information, but we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

10.2 Pricing Information

All prices displayed are in Indian Rupees and are subject to change without notice. Prices do not include applicable taxes, which will be calculated at the time of purchase.

10.3 Availability

Product availability is subject to change. We reserve the right to:

• -    Modify or discontinue products or services
• -    Change pricing and specifications
• -    Limit quantities purchased
• -    Refuse service to any customer

10.4 No Guarantee

Information about XL++ software features, capabilities, and specifications is provided for general information purposes and does not constitute a guarantee of performance.

11. COMMUNICATION AND CONTACT

11.1 Electronic Communications

By using our Website, you consent to receive electronic communications from us. These communications may include:

• -    Email newsletters and updates
• -    Service announcements
• -    Marketing communications (with opt-out options)
• -    Transactional messages

11.2 Contact Information

For questions, comments, or concerns about this Website or these Terms, please contact us:

Email: admin@xlplusplus.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

11.3 Response Time

We will make reasonable efforts to respond to inquiries within 3 business days, though response times may vary depending on the nature and complexity of your inquiry.

12. AMENDMENTS TO TERMS

12.1 Right to Modify

We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website.

12.2 Notification of Changes

Significant changes to these Terms will be highlighted on our Website and may be communicated through:

• -    Prominent notice on the homepage
• -    Email notification to registered users
• -    Pop-up notifications during Website use

12.3 Continued Use

Your continued use of the Website after any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Website.

12.4 Review Responsibility

It is your responsibility to review these Terms periodically for any updates or changes.

13. GOVERNING LAW AND JURISDICTION

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

The courts of Mumbai, Maharashtra, India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of the Website.

13.3 Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt resolution through:

1. -    Direct negotiation in good faith
2. -    Mediation, if mutually agreed
3. -    Arbitration under the Arbitration and Conciliation Act, 2015

13.4 Class Action Waiver

You agree that any proceedings to resolve disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. TERMINATION

14.1 Termination by Us

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including:

• -    Breach of these Terms
• -    Violation of applicable laws
• -    Fraudulent or harmful activities
• -    Technical or security reasons

14.2 Effect of Termination

Upon termination:

• -    Your right to access the Website will cease immediately
• -    All provisions that should survive termination will remain in effect
• -    We may delete any account information or content

14.3 Survival

The following sections shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Governing Law, and any other provisions that by their nature should survive.

15. MISCELLANEOUS PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and XLRater Consulting regarding your use of the Website.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, epidemics, government actions, or internet/telecommunications failures.

15.6 Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

15.7 Language

These Terms are written in English. Any translations provided are for convenience only, and the English version shall prevail in case of any inconsistency.

16. ACCESSIBILITY

16.1 Accessibility Commitment

We are committed to ensuring that our Website is accessible to users with disabilities. We strive to comply with applicable accessibility standards and guidelines.

16.2 Accessibility Features

Our Website includes features designed to improve accessibility, such as:

• -    Alternative text for images
• -    Keyboard navigation support
• -    Clear and readable fonts
• -    Proper color contrast ratios

16.3 Feedback

If you experience any accessibility barriers on our Website, please contact us at info@xlplusplus.com so we can work to address the issue.

17. COOKIES AND TRACKING TECHNOLOGIES

17.1 Use of Cookies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and provide personalized content.

17.2 Types of Cookies

We use the following types of cookies:

• -    Essential Cookies: Necessary for basic Website functionality
• -    Analytics Cookies: Help us understand how visitors use our Website
• -    Functional Cookies: Remember your preferences and settings
• -    Marketing Cookies: Used to deliver relevant advertisements (with consent)

17.3 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect Website functionality.

17.4 Third-Party Cookies

Some cookies are set by third-party services we use for analytics, marketing, and other purposes. These are governed by the respective third parties' privacy policies.

18. DATA SECURITY

18.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

18.2 No Guarantee

While we strive to protect your personal information, we cannot guarantee absolute security of data transmitted over the internet or stored on our systems.

18.3 Reporting Security Issues

If you become aware of any security vulnerabilities or breaches, please report them immediately to security@xlplusplus.com.

19. CHILDREN'S PRIVACY

19.1 Age Restriction

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

19.2 Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

20. INTERNATIONAL USERS

20.1 Global Access

While our Website is accessible globally, it is operated from India and intended primarily for users in India.

20.2 Local Laws

Users accessing the Website from other jurisdictions are responsible for compliance with local laws and regulations.

20.3 Export Controls

The software and technology described on our Website may be subject to Indian export controls and regulations.

21. FEEDBACK AND SUGGESTIONS

21.1 Welcome Feedback

We welcome your feedback, comments, and suggestions about our Website and services.

21.2 Use of Feedback

Any feedback you provide may be used by us without restriction or compensation to improve our Website and services.

21.3 No Confidentiality

Unless otherwise agreed in writing, feedback submitted through our Website will not be treated as confidential information.

22. BUSINESS RELATIONSHIP

22.1 Independent Relationship

Use of this Website does not create any partnership, joint venture, employment, or agency relationship between you and XLRater Consulting.

22.2 No Authority

You have no authority to bind XLRater Consulting in any way or make commitments on our behalf.

22.3 Business Inquiries

For business partnership or collaboration inquiries, please contact us through official channels as provided on our Website.

23. COMPLIANCE AND REGULATORY

23.1 Legal Compliance

We operate in compliance with applicable Indian laws and regulations, including:

• -    Information Technology Act, 2000
• -    Personal Data Protection Bill (when enacted)
• -    Companies Act, 2013
• -    Consumer Protection Act, 2019

23.2 Regulatory Updates

We monitor regulatory developments and update our practices accordingly to maintain compliance.

23.3 Industry Standards

We strive to follow relevant industry standards and best practices in our operations and service delivery.

24. EFFECTIVE DATE AND CONTACT INFORMATION

24.1 Effective Date

These Terms and Conditions are effective as of 18-06-2025 and supersede all previous versions.

24.2 Last Updated

Last Updated: 1^st June, 2025

24.3 Contact for Legal Matters

For legal questions or concerns regarding these Terms, please contact:

Legal Department
XLRater Consulting Private Limited
Email: admin@xlplusplus.com
Mumbai, Maharashtra, India

24.4 General Inquiries

For general questions about our Website or services:

Customer Support
Email: admin@xlplusplus.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

ACKNOWLEDGMENT

By using our Website, you acknowledge that:

• -    You have read and understood these Terms and Conditions
• -    You agree to be bound by these Terms
• -    You are at least 18 years of age or have parental/guardian consent
• -    You will use the Website in compliance with all applicable laws
• -    You understand the limitations and disclaimers set forth herein

Thank you for visiting www.xlplusplus.com. We appreciate your interest in XLRater Consulting Private Limited and our XL++ solution.

© 2025 XLRater Consulting Private Limited. All rights reserved.

This document contains confidential and proprietary information of XLRater Consulting Private Limited. Any reproduction or distribution without written consent is prohibited.